Throughout the last few months, we have continued to process your orders as usual with minimal disruption. However, our shipping partners are now seeing back-logs which may result in delays, in some cases these are more severe than others. This has been compounded by hold-ups at port due to Brexit and COVID-19. We continue to monitor this situation and we’re actively working as a team to ensure orders get to you as smoothly as possible.
We are now also experiencing inbound deliveries affected by the backlogs at ports and also the paperwork element of Brexit. Our suppliers are supportive and are looking at alternative options wherever they can to get the goods to us.
For those customers who have not yet received delivery of their goods, please do not panic. Rest assured, the brands and couriers are working hard to deliver your items to us at the earliest opportunity but are currently contending with the new import/export rules and procedures resulting in longer to wait than usual.
UK standard delivery
Option 1: Standard UK Mainland delivery
This option is for delivery to your kerbside, which will either be by post/courier or for bulkier items, by our delivery partner. Some items may be delivered on a pallet. We charge 7.5% of the order value as a delivery cost. The good news is that we offer free standard delivery to all UK mainland addresses on orders above £4,000*
*Sadly, there are always exceptions. These are:
Armadillo - the delivery charge is as per below. This covers all import and custom charges, as the goods are sent from the USA.
a. 17.5% £0 to £500
b. 15% £500.01 to £1000
c. 12.5% £1000.01 and over
* The other exception is for sale items. We are unable to offer free delivery on sale items.
Option 2: White Glove Service
This option is for delivery to all UK Mainland addresses and is for delivery into your room of choice, as well as assembly/installation and disposal of packaging. Please contact us for a quote for such a service.
Due to the unpredictable costs of delivering internationally, we are unable to process international orders through the website, please contact us directly by phone or email to discuss pricing for international deliveries.