Knitting as it used to be done. We are committed to preserving its original language so that the rug itself transmits its truth.
Please note, that whilst we endeavor to meet the published delivery times on this page, because the vast majority of the products we sell are made to order, there are sometimes situations beyond our control that will delay delivery.
Current UK supply chain issues with Fuel and HGV driver shortages caused by Brexit are impacting our ability to meet delivery targets. As a matter of course, please contact us if you are dissatisfied with the amount of time taken to fulfill your order, as per our standard delivery policy, please allow 2 weeks to rectify the situation, in the event that we cannot expedite the delivery any further, we will offer you a full refund.
Your patience is greatly appreciated at this time.
Most items are made to order and the lead times are quoted above.
We know how important it is to deliver items as quickly as possible and more importantly, without damage. We also understand that many people dislike delivery charges. Unfortunately, as an independent retailer, we can’t offer free delivery on everything, but we have tried to offer some options which will ensure a professional and satisfactory delivery experience for all.
Option 1: Standard UK Mainland delivery (Delivery Only)
This option is for delivery to your kerbside, which will either be by post/courier or for bulkier items, by our delivery partner. Some items may be delivered on a pallet. We charge 5% of the order value as a delivery cost.
The good news is that we offer free standard delivery to all UK mainland addresses on orders above £2,000*
*Sadly, there are always exceptions. These are:
Armadillo - the delivery charge is as per below. This covers all import and custom charges, as the goods are sent from the USA.
a. 17.5% £0 to £500
b. 15% £500.01 to £1000
c. 12.5% £1000.01 and over
* The other exception is for sale items. We are unable to offer free delivery on sale items.
Option 2: Standard UK Delivery & Installation (White Glove)
This option is for delivery to all UK Mainland addresses and is for delivery into your room of choice, as well as assembly/installation and disposal of packaging. Please contact us for a quote for such a service.
For delivery to UK Non-Mainland and outside the UK
For UK Non-Mainland customers and customers outside the UK please be aware you may incur an extra charge for delivery; please contact us before purchasing to receive a delivery quote or alternatively we will contact you to confirm the delivery charge after purchase.